Get Radiant is not liable for any goods lost or damaged by UPS, USPS, Fedex, or any other third party postage carries.
In this situation, we ask that you contact the carrier with your tracking number and they will be able to assist you with the location of your order.
Please note that any packages returned to us by the designated carrier because the customer was not available to receive the package or due to incorrect shipping information may be subject to additional shipping costs to reship.
In all other cases where your product is damaged, Get Radiant might issue a discretionary refund. If Get Radiant decides to issue a refund, credit will be applied to your original mode of payment. However, we are happy to provide you with a full refund under one of our money-back guarantees listed below.
We do not allow returns or refunds for the following reasons:
YOU DON’T LIKE THE TEXTURE/SMELL:
Texture and smell are very subjective and whilst we do our best to formulate the best possible product and please as many clients as possible — it’s impossible to please everyone. Our products are formulated to deliver long-lasting positive health changes first. For these reasons, we do not offer returns or refunds if you simply dislike the texture or scent.
BEING ALLERGIC TO THE PRODUCT OR AN INGREDIENT:
It’s your responsibility to research the ingredients in the product to determine if there is anything you are or could be allergic to. You can find all the ingredients on our store site: https://getradiant.co — if you need further clarification, we recommend consulting with our customer service team first before ordering.
ORDERING TOO MUCH:
It’s your responsibility to make sure you are ordering the correct amount at checkout. We are not responsible if you make a mistake and order too much. If you order too many items, please contact us immediately and we will do our best to cancel your order before it goes out. However, we cannot make any guarantees. If your order has already been sent out, we cannot provide a refund or accept the goods back into our store. Please also take into consideration that customer service response times can take up to 48-hours and only occur on weekdays at this point in time.
ORDERING THE WRONG ITEM:
It’s your responsibility to ensure you are ordering the correct item for your own circumstances. If you are unsure which items to order, please contact our customer service team. If you order the wrong item, please contact us immediately and we will do our best to cancel your order before it goes out. However, we cannot make any guarantees. If your order has already been sent out, we cannot provide a refund or accept the goods back into our store. Please also take into consideration that customer service response times can take up to 48-hours and only occur on weekdays at this point in time.
SUFFERING FROM FINANCIAL HARDSHIP OR CANNOT MAKE RENT FOR THE MONTH:
It’s your responsibility to take control of your own financial situation. If you are struggling financially, we do not recommend buying our products. We therefore cannot offer refunds for financial hardship. It’s especially important that you do not purchase subscription products whilst in financial hardship.
WANTING TO END A SUBSCRIPTION EARLY:
It’s clearly labelled across the website that subscriptions come with a minimum three-month term. We therefore cannot cancel or refund subscriptions. If you want to cancel your subscription, it is your responsibility to reach out and cancel it with our customer service team before your next billing date. If you are billed and the product/s have already been sent, we cannot issue a refund.
BULLYING, THREATS AND OTHER ANTI-SOCIAL BEHAVIOUR:
Being friendly is one of the three F words we live by so we will always treat you with the utmost dignity and respect. We strive to be as direct, honest and genuine in all communications with you — our valued client. However, we sometimes get the occasional customer that uses threats and bullying to try and get their own way. Not only is this behaviour incredibly damaging to the mental health of our customer service team, it’s also a poor reflection of character. This behaviour will not be tolerated by Get Radiant and will not result in a refund.
Every purchase is backed by our ‘Beat (Z)it Or Pay Nothing' 100% Risk-Free, 90-Day Money-Back Guarantee.
We want you to have clear, healthy and breakout free skin so you can flaunt the no-makeup-look and have absolute confidence in yourself…
That’s why we offer this ridiculously amazing guarantee, so you can try Beat (Z)It absolutely risk-free without worrying about “what if this doesn’t work for me?”!
For customers who have purchased only 1 bottle can avail this guarantee without returning the product.
However, customers who have purchased more than 1 bottle or bundles/packages are required to return the rest of the bottles and packages in unused condition and original packaging to be eligible for a 100% refund.
Once you request to apply this policy you will not be able to repurchase any product at our online store.
For returns, please note the following:
All items must be pre-approved for return by emailing us firstname.lastname@example.org. Basically, if you simply send a product back without contacting us, we cannot facilitate a corresponding return.
Customers are responsible for shipping costs back to Get Radiant. The refund is calculated as such: Customer total order minus S&H (if applied) minus a 20% restocking fee.
After processing, refunds take 5-10 business days to post in the customer's account. Refunds are issued to the credit used in the transaction. Any and all shipping costs are non-refundable.